Frequently Asked Questions

For Parents

Answers to the questions parents most commonly ask before, during, and after their child’s care at Haven Paediatrics.

Your questions, answered

Can’t find what you’re looking for? Contact our reception team – we’re always happy to help.

Appointments & Referrals

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How do I make an appointment?

How long is the wait for a new patient appointment?

Can I cancel or reschedule my appointment?

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Your First Visit

How long will the first appointment take?

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What documents and records should I bring?

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Can I bring my other children to the appointment?

What if my child is anxious about coming to see a doctor?

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Fees & Billing

Does Haven Paediatrics bulk bill?

What Medicare rebates are available?

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How and when do I pay for my appointment?

Can I claim specialist consultations on private health insurance?

Conditions & Care

What conditions does Dr Norman see?

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Can Dr Norman diagnose ADHD or Autism?

Can Haven Paediatrics coordinate with my child's school or therapists?

What if my child needs urgent care between appointments?

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Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur. For all medical emergencies, please call 000 or present to your nearest emergency department.

Ongoing Support

Will my child need to come back for follow-up appointments?

How are test results and letters communicated to us?

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Can I contact the clinic between appointments with questions?